Our Policies

Confirming Appointments

When you book an appointment at Claridge Dental, you will receive an email and/or SMS about the booking. We will also send you reminder emails and/or SMS before your appointment. We ask that you confirm your appointment by responding to these emails or SMS, or by calling us during our open hours. If we are unable to reach you to confirm, we reserve the right to offer your time slot to another patient. Please ensure your contact information is up to date so we can reach you promptly.

Cancellation and Rescheduling Policy

We kindly ask that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer your time slot to another patient who may be waiting for care. Cancellations made with less than 48 hours' notice may be subject to a late cancellation fee. We will try our best to find someone to take your spot, and waive off the late cancellation fee if we are successful in doing so. To cancel or reschedule, please call us at (613) 627-4797 and we will be happy to find a new time that works for you.

Automatic Cancellations

We try our best to avoid charging you the late-cancellation/no-show fee, by finding another patient to take your spot. We do so when after we have validated the following conditions:

• Your appointment is within the next 24 hours
• We have not received a confirmation from you by email, text or phone call
• We have tried to reach you via phone

If we successfully find someone to take your spot, we will automatically cancel your appointment, without the late cancellation fee. We will send you a notification by email and/or SMS if this is successful, and work to rescheduling to a time that works better for you.

No-Show Policy

A no-show occurs when a patient misses a scheduled appointment without providing any prior notice. No-shows result in lost time that could have been offered to another patient in need of care. A no show fee of $70 will be charged to your account in this case. Patients who repeatedly no-show may be deprioritized for securing future bookings. If you are unable to attend your appointment, please contact us as soon as possible — even last-minute notice is appreciated.